Terms &
conditions

Acceptance of terms and conditions

Thank you for choosing the services of joveltravel.com, website and registered trademark of CORHEN AB TRAVEL S.A. DE C.V. (hereinafter, the "Site"). By accessing this page, you accept these terms and conditions; review them carefully before continuing.

If you do not agree to be bound by them, you must immediately stop using and accessing the Site. The terms set forth here are subject to change without prior notice.

Definitions

For all purposes of these Terms and Conditions, the following shall be understood as:

• Travel agency (Operator): Jovel Travel, a Chiapas agency that contracts through its booking page joveltravel.com on behalf of the User. We are not intermediaries: we are direct providers.
• Website: joveltravel.com, property of CORHEN AB TRAVEL S.A. DE C.V., which offers Jovel Travel tourism services over the internet.
• User or client: person who uses the Site to book and enjoy tourism services provided directly by Jovel Travel.

Purpose

Jovel Travel is not an intermediary agency: it is a direct provider. The relationship exists between the Site, the User, and the company, with operations center in San Cristóbal de las Casas, Chiapas.

Through the Site, Jovel Travel provides —including but not limited to— booking of ground and air transport; lodging at Hotel Jovel Garden; travel packages; tours and excursions, among others.

Once reservations are confirmed to the User, Jovel Travel completes the contracted service directly.

Booking policies

Rates shown on the Site are maintained only if the User books and complies with specified payment policies; otherwise, they may vary.

A booking is considered complete when the User has provided all necessary data and has a confirmation number. By booking, you authorize Jovel Travel to validate the card data provided and confirm that you know and accept these Terms and Conditions, as well as the Privacy Notice.

All bookings are subject to availability at the time the request is processed. Keep your booking number to print travel documents issued by Jovel Travel.

To change or cancel a booking, contact a Jovel Travel travel advisor and provide your booking number. Any change is subject to availability and re-quotation of rates.

Every confirmed booking provides a confirmation code that the User must keep at all times.

Payment policies

The total amount of the booking will be charged to the credit card provided when the status shows confirmed, and will appear on the statement with the legend Jovel Travel.

Bookings that include airline tickets may show two charges: (a) cost of air tickets and (b) other booked services (hotel, transfers, taxes, fees, and others).

We accept Visa, MasterCard, and American Express. If you do not have a credit card, you can send a bank transfer by contacting our advisors.

Published rates are quoted in Mexican pesos (MXN) and will be charged in Mexican pesos.

When reviewing your itinerary you can generate the corresponding tax invoice in the billing section.

Jovel Travel, through its Risk Verification Department, may review bookings considered high risk when provided data is false, incorrect, or there is a discrepancy detected by the card issuer. In that case, the User will be contacted to validate the information; if not validated, the booking will be canceled and the corresponding refund will be made.

General cancellation policies

Jovel Travel reserves the right to contract on behalf of the User services in the quality and categories booked. Once payment for services is received, Jovel Travel has the User's authorization to issue airline tickets in their name, adhering to airline, IATA, and this Site's cancellation policies.

Once airline tickets are issued, Jovel Travel is not responsible for itinerary changes or errors in data provided for issuance (names, surnames, ages, sex, dates, routes, classes, etc.).

A) Package cancellation with flight

Airline tickets are non-refundable and non-transferable to another person or airline, except in case of passenger death.

Hotel and transportation booking is subject to penalties depending on the day cancellation is requested. If you do not request modifications before the trip begins, booked services are valid only for the dates on the booking voucher.

B) Air transport cancellation

When completing a flight booking, the card charge is instant to issue the provider ticket. Once issued, the following applies:

• Issued tickets are non-refundable.
• Tickets are not transferable to another person or airline.
• Date and time changes incur extra charges and are subject to availability.
• The sooner you request a change, the greater the chance of finding available seats.

C) Tour cancellation

• You must be ready at the indicated place, date, and time; otherwise the trip continues its route without refund.
• Allow an approximate 30-minute wait margin, as we pick up all clients.
• Cancellation with minimum 24 hours: 20% charge (80% refund).
• Cancellation with 12 hours notice: 50% charge (50% refund).
• Last-minute cancellations are not accepted; they are non-refundable (Palenque trip: no cancellations).
• No refund for weather conditions, blockades, demonstrations, or other special situations that prevent completing the service; in those cases the company will return to the starting point without refund.
• We are not responsible for items left in vehicles or the agency; we have safekeeping and you can inquire with an advisor.
• In indigenous towns it is forbidden to take photographs inside and outside the church; doing so is at your own risk. Follow the operator's instructions on all visits.

D) Package cancellation

If you cancel 48 hours before arrival date: deposits or card charges are NOT refundable.

From first payment or deposit until 72 hours before arrival: 30% is cancellation penalty; 70% remains as credit with this agency at updated rate, valid one year from initial booking date to reschedule.

Cancellation insurance for any reason: not cancelable or refundable; takes effect upon completing payment and expires 48 hours before trip start.

Right of withdrawal

Based on Article 56 of the Federal Consumer Protection Law, the passenger may request cancellation within the first five business days after purchase.

The carrier or agency may retain an agreed percentage not exceeding 10% of the value received for fare, excluding fees, taxes, and administrative fare.

Does not apply to promotional fares unless the carrier indicates otherwise in the offered conditions.

Refund will be made within a maximum of 30 calendar days from communication of withdrawal.

Privacy policies and notice

Jovel Travel protects your privacy and complies with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), through security techniques and procedures applicable in the industry.

To contract services on joveltravel.com you must voluntarily provide personal information such as name, date of birth, address, phone, email, card data, and names of persons who will use the services, among others.

By using the Site you state that you have read Jovel Travel's Privacy Notice and consent to your information being used for the purposes established therein.

See the full Privacy Notice at joveltravel.com.

Disclaimer (Website)

Jovel Travel will not be responsible for damage or viruses that may infect your equipment or property derived from access, use, or browsing the Site, nor from downloading material, data, text, image, video, or audio from the Site.

In no case will Jovel Travel be responsible for injuries, damages, losses, claims, or special, punitive, indirect, or incidental damages resulting from use of the Site or failures or delays in Site components for booking or ticket issuance.

Links to other sites

The Site may contain links to other websites provided solely for User convenience, without constituting endorsement by Jovel Travel. Such sites and their content belong to third parties.

Jovel Travel reserves the right to disable any unauthorized link or frame and assumes no responsibility for content of linked sites. Access to linked sites is at the User's sole risk.

The Site includes links to social networks such as Facebook (Jovel Travel Chiapas travel agency) and Instagram (@joveltravel). Jovel Travel will not be responsible for content, comments, photographs, videos, or other material posted by third parties outside its direct administration.

User obligations

Truthful information: the User agrees to provide correct data on ages, sex, names and surnames of self and companions, as well as complete information for itinerary and booking, releasing Jovel Travel from responsibility for changes due to incorrect data.

Service regulations: the User agrees to respect regulations and conditions of contracted services. Must obtain on their own passports, visas, health permits, and documents required by Mexican authorities and destination or transit countries.

On international trips, the User must arrive at airports at least three hours in advance for international flights and two hours for domestic flights, unless expressly instructed in writing by Jovel Travel.

Disclaimer of liability

Jovel Travel acts as direct provider of services promoted on the Site. It does not assume responsibility generated by the relationship between the User and final providers when these are different, including airlines, vessels, car rentals, tour operators, ecological parks, and adventure services.

Jovel Travel will not be responsible for: accuracy of photographs provided by suppliers; User failure to obtain required documentation; non-compliance with schedules or exchange policies; terms of direct suppliers; acts or omissions of third parties; illness, theft, strikes, mechanical failures, quarantine, weather, or force majeure.

Any written claim must be received no later than 30 days after return from the trip. The User is responsible for verifying special services for persons with different abilities before booking.

Full refund will not proceed when the trip must be canceled, interrupted, or postponed for causes beyond Jovel Travel's control (weather, hurricanes, earthquakes, acts of terrorism, etc.).

Applicable laws and jurisdiction

These Terms and Conditions and any service sold by CORHEN AB TRAVEL S.A. DE C.V. through joveltravel.com shall be governed by the laws of the United Mexican States.

For disputes, the parties submit to the jurisdiction of the Federal Consumer Protection Agency in administrative proceedings as a conciliation instance and, where applicable, to the courts of San Cristóbal de las Casas, Chiapas, waiving any other venue.

High cleaning standard

Following the COVID-19 pandemic, Jovel Travel implemented safety and hygiene protocols called "High cleaning standard." You will find the badge when booking products that include it.

Protocols adopted by third parties are the responsibility of the latter; Jovel Travel does not assume responsibility for the effectiveness of such protocols.

Release for non-binding errors

Jovel Travel publishes Site information in good faith. Obvious errors —including product descriptions, photographs, amenities, typographical, printing, or price calculation and currency conversion errors— shall not be binding.

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