Important notice: This notice is issued in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. By using joveltravel.com or contracting Jovel Travel services, you accept the processing of your data in accordance with this document.
Data controller
The controller of your personal data is:
| Legal name | CORHEN AB TRAVEL S.A. DE C.V. |
| Trade name | Jovel Travel |
| Address | Flavio A. Paniagua 27, Zona Centro, C.P. 29220, San Cristóbal de las Casas, Chiapas, Mexico |
| Website | joveltravel.com |
| RNT SECTUR | 05070780774 |
| Privacy email | reservas@joveltravel.com |
| Phone | +52 (967) 631 7006 / +52 967 164 2149 |
Personal data we collect
To contract tourism services on joveltravel.com, Jovel Travel may voluntarily collect personal information to identify you, including:
- Full name, date of birth, address, phone, fax, and email.
- Credit, debit, or service card data, and names of persons who will use contracted services.
- Username, password, or confirmation code when applicable.
- Travel preferences, dates, number of travelers, and dietary or medical restrictions relevant to safety.
- Browsing data such as IP address and pages visited through analytics cookies.
We do not systematically collect sensitive data. We will only request health or other sensitive information when strictly necessary for your safety during the trip, with your express consent.
Purposes of processing
Your data will be used for the following primary purposes (necessary for the service):
- Process, confirm, and manage bookings for packages, tours, lodging, and transport.
- Validate payment data and issue receipts or tax invoices.
- Coordinate services with guides, transporters, hotels, and airlines.
- Communicate information about your itinerary, changes, or incidents.
- Handle requests, clarifications, cancellations, and claims.
- Comply with legal, tax, and regulatory obligations.
Secondary purposes
With your consent, we may also use your data to send you promotions, satisfaction surveys, and invitations to rate your experience. You may object at any time by writing to reservas@joveltravel.com; refusal will not affect provision of the contracted service.
Data transfers
To provide the service, Jovel Travel may share your data with:
- Hotels and lodging (booking confirmation).
- Tour guides and tour operators.
- Ground transporters and airlines.
- Competent authorities when legally required.
- Technology providers supporting hosting, email, or web analytics, under confidentiality agreements.
We do not sell, assign, or rent your personal data to third parties for commercial purposes unrelated to provision of our services.
Cookies and similar technologies
The Site uses cookies to improve browsing experience:
- Essential: necessary for basic operation (session, forms).
- Analytics: help us understand site usage; you can disable them from your browser.
- Marketing: activated only with your express consent.
You can manage cookies from your browser settings. Disabling non-essential cookies does not prevent access to Site content.
ARCO rights
Under the LFPDPPP, you have the right of Access, Rectification, Cancellation, and Opposition regarding your personal data.
To exercise them, send a request to reservas@joveltravel.com with your full name, contact method, and clear description of your request. We will respond within a maximum of 20 business days.
If you consider your request was not properly addressed, you may contact the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) at www.inai.org.mx.
Security measures
Jovel Travel uses security techniques and procedures applicable in the industry to protect your data from unauthorized access, loss, or improper disclosure, including encrypted communications via HTTPS/TLS, restricted access to authorized personnel, and periodic reviews of our practices.
In case of a security breach affecting your data, we will notify you in accordance with applicable legal deadlines.
Changes to privacy notice
Jovel Travel may update this notice at any time to reflect changes in our practices, services, or applicable legislation.
Modifications will be published at joveltravel.com/privacy-policy.html with the corresponding update date. For significant changes, we will notify you by email or prominent notice on the Site.
The last update of this notice was made in July 2026.
Have a question?
Our team handles legal and booking inquiries.